Knowledge Base:  
What do I do when a customer wants a refund?
Last Updated: 10/06/2019

Please contact us before returning your item. All returns come back to us at the following Freepost Address:

FREPOST, RRYT ZAUT KBTH, Oh So & Co., The Old Granary, Gatcombe, Isle of Wight, PO30 3EA.

Upon receipt, we will credit your account or refund you depending on your account preference.

Please Note: personalised products cannot be refunded unless damaged or incorrect. Earrings are non-refundable if seals are broken.



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