Home > Returns
Refunds & Exchanges

If for any reason your customer is not satisfied with their order please email us on dropship@ohsocherished.co.uk or call us on 01983 640743 Monday - Friday 9.am - 3.30pm where our customer services team will be happy to help you log your return and issue you with our Freepost address. We can accept back any item to us (excluding personalised products, sale items and earrings) within 14 days of the order being placed for a refund or exchange.

  • All items must be returned unused in its original packaging and condition along with a copy of the dispatch note.
  • All goods returned to our offices are at your responsibility, we recommend obtaining proof of postage from Royal Mail, as we cannot be held liable for goods lost in transit.
  • Refunds or exchanges will be made within 14 days of receipt of returned goods.
If you need to cancel an order placed with us, you can do so at any time, unless it is a personalised order which has already been produced. Please call us on 01983 640743 to enquire on your order progress.